Go Jersey Terms & Conditions

Terms & Conditions

Booking Conditions

1. YOUR HOLIDAY CONTRACT - When you make a booking you guarantee that you have the authority to accept on behalf of your party these terms and conditions. A contract will come into force between us as soon as we issue our confirmation invoice. This contract is governed by English law and we both agree to submit to the jurisdiction of the
English courts at all times.

2. PRICES - All prices quoted are based on travelling by sea as foot passengers from Weymouth or Poole with Condor Ferries. They are based on travelling out and back Sunday - Thursday. If you travel out or back on either Friday or Saturday a small surcharge will apply. All prices are issued as a guide and a full cost will be given when availability is checked. All bookings are subject to a deposit of £75.00 per person unless the booking is made within 10 weeks of departure, then full payment is required. All outstanding balances are due 10 weeks before travel and the date will be notified on the confirmation invoice. If the balance is not paid by the agreed date, Go Jersey reserve the right to cancel the booking and we shall retain the deposit.

3. ALTERATIONS TO BOOKING - If, after the confirmation invoice has been issued, you wish to alter your arrangements, Go Jersey will do our utmost to make these changes. However, sometimes this is not always possible. Any requests for changes must be made in writing from the person who made the original booking. We will charge a small administration charge of £15.00 per adult and will also pass on any additional charges we may incur from our suppliers for making the
changes. Please contact us as soon as possible, and we do our best to
help.

4. CANCELLATIONS - If you need to cancel your whole holiday or cancelling of a passenger, you may do so at any time. We require written confirmation from the person who made the original booking. Since we incur costs in cancelling your arrangements, please see our cancellation charges below:
56 days or more - loss of deposit
42 - 55 days - 30% of holiday cost
28 - 41 days - 60% of holiday cost
8 - 27 days - 90% of holiday cost
0 - 7 days - 100% of holiday cost
If one passenger of the party was to cancel, you may be subject to additional charges as one room for example will be under occupied and
therefore the hotel may charge a supplement.

5. IF WE CHANGE YOUR HOLIDAY - In the unlikely event that we have to change your holiday, we will notify as soon as possible with alternatives which will be either equivalent or higher than your original booking.

6. DELAYS - As is common with most coastal resorts, the Channel Islands occasionally suffer from sea fog or mist. If either your
outward or return journey is delayed for bad weather, we recommend you have sufficient funds to obtain additional meals or accommodation. Under certain circumstances, these costs may be covered by your insurance company. No claim for compensation or expenses due to adverse weather conditions will be considered.

7. TRAVEL INSURANCE - It is strongly recommended that you take out adequate travel insurance. Please advise of your insurance details
when booking.

8. ACCOMMODATION - The majority of hotels, guesthouses and self catering properties use Star Ratings or AA Star Ratings. Alternatively
establishments can choose to be ungraded. Occasionally the accommodation may have to do essential building work. Whilst they will endeavour to keep noise and disruption to a minimum. We will advise you if the accommodation you have chosen will be affected.
Go Jersey cannot take any responsibility for any building work that may be occurring near to your accommodation. We will again endeavour
to keep you informed.

9. SPECIAL REQUIREMENTS - If you have any special requirements (such as low floor, adjoining bedrooms), please advise us at the time of the booking. We cannot guarantee your requests but will certainly advise the accommodation who will do their best to make these possible.

10. COMPLAINTS - Whilst we do not anticipate any problems during your holiday, should you have any complaints, please inform the relevant supplier in the first instance (e.g. Hotelier) & our office support team on 01424 830574 whilst you are in resort, so as to enable us
and/or our supplier to deal with this matter expediently. It is, therefore, a condition of this contract that you communicate any problem to the supplier of the services in question & our office whilst in resort. If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate & rectify the problem. Any complaints which cannot be resolved in resort, must be notified in writing to our customer relations department within 14 days of return. We regret that we cannot accept complaints after this period